Returns

Customer satisfaction is very important to us. If for any reason you would like to return your item, you can do so within 14 days of the delivery date. Here’s how:

To make a return WITHIN AUSTRALIA

  1. Fill out the Aus Post Return Portal 
  2. Ensure that the product you return is in its original condition, original tags and packaging included, otherwise we will be unable to accept your return.
  3. Once we have received your return, please allow 3 business days for your return to be processed.
  4. When your return has been accepted, your e-credit note will be issued and you will receive a confirmation email.

To make a return on INTERNATIONAL ORDERS

  1. Fill out the Returns form
  2. Ensure that the product you return is in its original condition, original tags and packaging included, otherwise we will be unable to accept your return.
  3. Please include this returns form in your parcel or email to shop@astonstudio.co
  4. Once we have received your return, please allow 3 business days for your return to be processed.
  5. When your return has been accepted, your e-credit note will be issued and you will receive a confirmation email.

Please see our existing Return Policy for further information and eligibility criteria.